Impact Zero Ultimate Screen Protector Warranty Terms and Conditions – 3sixT Gear
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Impact Zero Ultimate Screen Protector Warranty Terms and Conditions

NAME OF THE OFFER IMPACT ZERO ULTIMATE SCREEN PROTECTOR REPLACEMENT PROGRAM (REV V3.0 MARCH 2022)
1 Provided by Cellnet Group Ltd (ACN 010 721 749) (3sixT)
Cellnet – Tenancy E1/5 Grevillea Place Brisbane Airport QLD 4008
2 Offer period, Place & Outlet Coverage
  • Offer shall commence from the customer's Impact Zero Ultimate Screen Protector (formerly known as 3sixT PrismShield Ultimate) (Ultimate Zero) purchase date stated on a valid invoice submitted.
  • Offer is valid for Australia only and shall be available on purchases of products from approved 3sixT resellers. Purchases of Impact Zeromade on Gumtree and other 2nd hand reselling websites are not valid.
  • 3sixT reserves the sole right to reject claims and annul the product at its own discretion.
3 Product Coverage ('Product Devices')
  • The Offer shall be applicable on Impact Zerofor:
    Samsung Galaxy S20 Series
    Samsung Galaxy S21 Series
    Apple iPhone 12 Series
    Apple iPhone 13 Series
    Samsung Galaxy S22 Series
    *This list is subject to change as new devices are launched.
4 Eligibility Criteria
  • By purchasing and registering to the Impact Zero program you are automatically agreeing to all terms and conditions laid out by 3sixT in relation to the program (3sixT hold vito on all claims).
  • Customers are required to activate the new Impact Zero product during the first 14 days of purchase/ownership. Failing to register within the said period (day count) can potentially result in device screen replacement registration being declined (at 3sixTs sole discretion).
  • Damage to the submitted device chassis or other areas of the device, apart from the screen, that may prevent or hinder the screen replacement from occurring will returned to the customer at their cost.
  • Devices that are received for screen replacement that are a.) pin protected b.) have not been factory reset; will be returned to the customer at the customers cost.
  • 3sixT will reject packages that have not been packed and dispatched as per the packing steps detailed during the claim process. Packages will either be rejected or will be returned to the customer at their cost.
  • Devices that are received found to have the Impact Zero Ultimate Screen Protector product applied on top of a factory fitted screen protector will be rejected & returned to the customer at their cost.
5 Offer: Device Screen Replacement / Unlimited Screen Protector Replacement
  • 3sixT will support no more than two (2) device screen replacements claimed within a two (2) year period, which commences from the valid date of purchase of the Impact Zero product to valid claims.
  • 3sixT will cover a "damaged device screen" due to an Impact Zero product failure only.
  • "Damaged device screen" means cracked protective glass on the display. Any further damages to the phone internally including to the liquid crystal display (LCD) and internal workings are not covered by this warranty.
  • 3sixT will replace the damaged device screen with the same product (ie. non-genuine device screen gets a non-genuine replacement, genuine device screen gets a genuine replacement)
  • 3sixT will only replace the Impact Zero and the damaged device screen if the registration form has been completed in full.
  • 3sixT will support unlimited screen protector replacements to valid claims (at 3sixT's sole discretion).
6 Redemption of Device Screen Replacement / Unlimited Screen Protector Replacement
  • Customers will require their individual registration code to complete the claim process. This is issued to you via the originally registered email address which states it as being ‘conditionally’ approved (pending final approval upon additional documents/proof to support the claim).
  • Customers must initiate & follow the steps to complete their claim via on 3sixTgear.com designated ‘Warranty, Registrations & Claims’ section.
    • Customers can claim for Impact Zero Ultimate Screen Protector Replacement
  • Identified or suspected fraudulent activity will be reported to local authorities or 3sixT contracted agencies for further investigation & communications between 3sixT & the party associated to the perceived fraudulent claim will subsequently cease immediately.
7 Registration & Verification of the documents
  • Product registrations will require the following information:
    • Full Name
    • Physical Address
    • Email Address
    • Mobile Phone Number
    • Device Model Number
    • Device Serial Number
    • Device IMEI Number
    • Purchase Date
    • Proof of Purchase – Upload
  • All information inputted and submitted will be conditionally approved, pending further investigation by a 3sixT representative vs our database when a claim is finally submitted for review. At this point your documents will be scrutinised to validate the claim submitted.
  • If further information is required, a 3sixT representative will contact customers via email provided to gather outstanding information to close off the claim or registration.
  • In the event any documents/invoice are found to be false/fabricated or the original invoice is lost/printed/torn to the point of unrecognition/understanding, the Customer is obligated to provide a legible version so the claim process can continue. Pending claims awaiting legible versions will remain open until the Customer provides this information.
8 Forfeiture clause
  • Once fraudulent Customer activity is identified, the Customer will be 'blacklisted' and not be eligible for inclusion in current or future 3sixT product offerings.
9 Privacy/Data
  • The Customer agrees that 3sixT will collect and store personal data attributed to the registration of the Impact Zero product & other products/services it offers. The collection and provision of collected information is subject to privacy laws in Australia. 3sixT will comply with its Privacy Statement in dealing with any personal information.
  • 3sixT will hold historic customer data procured in the product registration process for up to two (2) years before responsibly purging it from its databases/systems.
  • The Customer does not have to provide us with any personal information. It is solely at the Customer's discretion whether they purchase 3sixT products, services or receive communications. If the Customer chooses not to provide personal information necessary to the completion of the registration or claim process, we will be unable to provide the service offered and may decline to deal with you altogether.
  • The Customer can request to access to procured personal information by contacting our Privacy Officer. We will provide you with access once you have proved your identity. If your request is unusual or onerous, you may be required to pay us a fee before we provide you access to your personal information. If your personal information is incorrect or you wish us to delete it, contact our Privacy Officer (Privacy@cellnet.com.au) to update or delete it. Upon this occurring we will be unable to provide the service originally offered and may decline to deal with you altogether.
10 Publicity
  • The Customer unconditionally consents to accessing/use of contact information (email address & cell number primarily) of participants (if any, clicked or shared by Customer during registration) by 3sixT or its authorised agency for media coverage, advertisement or publicity for present & future communications without any further consideration to the participant including promotion of its products.
  • The Customer can cancel and or unsubscribe their inclusion of 3sixT marketing/promotions at any time via the originally received content. Please look for the unsubscribe links included.
  • The un-subscribe process can take up to two (2) weeks to be actioned.
11 General Conditions
  • The customer agrees that 3sixT shall not be liable in any way for any personal or business claims, costs, injuries, losses or damages of any kind arising out of or in connection with the product or service offered.
  • 3sixT reserves the right to change/alter & modify the terms & conditions of this product offering any given point at its sole discretion without giving any reason whatsoever.
  • 3sixT reserves the right to substitute the Impact Zero product offering with other gift(s) of equivalent value under this product offering at its sole discretion without giving any reasons.
  • 3sixT holds no liability or responsibility for lost inbound or outbound device shipments. 3sixT will make every effort to follow up & investigate lost outbound shipments with couriers.
  • 3sixT will make every effort to process to turn around approved and received device screen replacements within a 14-day period (2 weeks). 3sixT shall not be liable for any unforeseen delays caused by disruptions, losses, damages, computer related malfunctions, general failures which affect the participation of the customer or any force majeure conditions or damages caused by Act of God, Governmental actions.
  • Failure by 3sixT to enforce any of its rights at any stage does not constitute a waiver of those rights.
  • 3sixT complies with the Australian Privacy Principles (“APPs”) which regulate how we collect, use, disclose, store and protect your personal information.
  • In the event of any conflict or inconsistency regarding any instructions, rules and conditions on any advertising or promotional material relating to the product offering, these terms shall prevail over all such other instructions, rules and conditions.
  • Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
  • The benefits given by this warranty are in addition to your other rights and remedies under a law in relation to the goods or services to which this warranty relates.
  • Other than as expressly provided under this warranty and subject to the provisions of the Australian Consumer Law to the full extent permitted by law, 3sixT:
  • excludes all other conditions, guarantees, rights, remedies, liabilities, representations, warranties and other implied or express terms, conferred by statute, custom or the general law that impose any liability or obligation on 3sixT, including but not limited to any implied warranties of non-infringement, loss of or damage to devices, data, security, performance, that the functions contained in the product will meet your requirements, or that defects in the product will be corrected, or that your use of the product will generate reliable results;
  • excludes all liability for the loss of, or damage to, devices and data caused by use of a 3sixT product, or its repair;
  • excludes any liability it may have to you for:
  • loss of income, revenue or profit;
  • loss or damage to any third party devices, products, software or services, and
  • any indirect, consequential, special, incidental or punitive loss or damages (including but not limited to loss of use, data, business interruption or cost or procuring substitute services or products), which arises under any law (including the law of negligence) and relates to your use, or inability to use a 3sixT product, or any related services. This exclusion applies even if 3sixT has been advised of the possibility of such damages and even if any warranty or remedy provided under this manufacturer’s warranty fails of its essential purpose; and
  • limits its monetary liability to you, under any law, to the price that you paid for the 3sixT product (as applicable).
  • References above to ‘indirect, consequential, special or incidental losses’ shall mean any losses which (i) were not reasonably foreseeable by both parties, and/or (ii) were known to you but not to 3sixT and/or (iii) were reasonably foreseeable by both parties but could have been reasonably prevented by you.
12 Jurisdiction
  • Decision of 3sixT in relation to the product offering and matter incidental thereto shall be final and binding on the customer. All disputes shall be governed by the laws of Australia. These Terms shall be governed by exclusive laws of Australia and the courts located in Queensland shall have the exclusive jurisdiction in respect of all the subject matter with relation to the product service offering.

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