Please read the below carefully.
FOR PRODUCTS PURCHASED FROM OUR RETAIL PARTNERS
ALL warranty issues, returns and refunds must be raised with the store of purchase, if purchased in a retail outlet. Your rights under Australian Consumer Law dictate that the retailer you bought our product from MUST offer you a replacement or refund. It is against the law for a retailer to refuse you a refund or replacement and send you to us. In the event of you not being able to engage the retailer (e.g because they no longer operate) about a warranty issue, you may then contact us using the form at the Customer Care Centre page. Please refer to the documentation regarding Consumer Guarantees at ACCC (Australia) and CPNZ (New Zealand) or the country of your purchase.
FOR PRODUCTS PURCHASED ON 3SIXTgear.com
If you have any warranty issues, please use the form at the Customer Care Centre page. We will then assess your claim and advise you of the steps necessary to solve your issue. This action is only applicable to products purchased on 3SIXTgear.com.