Returns, Refunds and Exchanges
Our Return, Refund and Exchange Policy
Change of Mind
If you change your mind about the products you have purchased from us including you ordering the wrong size for your device or a colour you no longer want, we will refund the purchase price or exchange those products subject to the following conditions:
- Item(s) must be returned within 14 days of purchase, together with proof of purchase.
- Item(s) must be unused with undamaged original packaging.
If you request a refund, the purchase price (EXCLUDING delivery charges) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets the conditions above. You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes.
If an item is faulty, wrongly described, or different from the image shown on the online store, then we will meet our legal obligation which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase.
Please see our product warranty for specific details.
How to make a return via post
- Complete the return form. You’ll find the return form here.
- Pack your item(s) for return in a suitably sized parcel satchel or parcel box (with reasonable protection) for the weight of the item(s). Address the satchel/parcel to:
3SIXT Online Returns
59-61 Qantas Drive
Eagle Farm QLD 4009
3SIXT Online Returns
10 Orbit Drive
Rosedale, Auckland 0632
Processing refunds, returns and exchanges
Once we receive the package and confirm that it meets our returns policy, we’ll process your refund and send you an email to let you know. The refund will appear in your bank or PayPal account in about 3-5 days after you hear from us. If there are any issues or your return doesn’t meet our policy, we’ll contact you and send your parcel back to you.
Please note: Shipping costs will not be refunded if there are other items listed on the original invoice that are not being returned.