PLEASE NOTE: The below information refers only to products purchased from this website.

If you have a return, refund or exchange enquiry for a product purchased elsewhere, you must go back to the store of purchase – we cannot assist at this website. Please see our Warranty Policy for more information.

Faulty Returns
(for products purchased on 3SIXTgear.com only)

We meet our obligations under the Australian Consumer Act. Please read our Warranty Policy carefully for information about what is considered ‘faulty’ before you make a faulty claim below. We will assess your claim and may offer some troubleshooting to help solve your problem. If we ask you to return the product to us for checking, we will cover the cost for returning the product to us with a pre-paid e-Parcel label.

See Faulty - Return's Policy below.

I ordered the wrong product and want to exchange
(for products purchased on 3SIXTgear.com only)

Postage costs for returning the product to us for an exchange, is the responsibility of the buyer. If the product you indicate is not available at the time of receipt of the return and it passes our Exchange Return's Policy, a full refund will be issued to your original payment method.

See Exchange - Return's Policy below.

I was delivered the wrong product
(for products purchased on 3SIXTgear.com only)

Please check the order confirmation/receipt we sent you to double check if you were sent the wrong product. Compare the model/product number (e.g. 3S-1234) on the packaging with the model/product number written on your order confirmation. If these are different – there was seller order mistake and we will cover the cost for returning the product to us (a pre-paid e-Parcel label will be supplied to you). If these model/product numbers are the same – there was a buyer ordering mistake (please see ‘I ordered the wrong product’) above.

See Exchange - Return's Policy below.

Exchanges
(for products purchased on 3SIXTgear.com only)

Postage costs for exchanging a product/s for a product that you would prefer, for reasons including wanting a different colour/style is the responsibility of the buyer.

See Exchange - Return's Policy below.

Change of Mind
(for products purchased on 3SIXTgear.com only)

We do not accept change of mind returns unless exchanging for another product.

See Exchange - Return's Policy below.

I want to cancel/change an order I just made
(for products purchased on 3SIXTgear.com only)

If you would like to cancel/change an order you just made please contact us below within 60 mins of making that order. We cannot guarantee to be able to cancel/change an order after this point.

Please see I want to cancel/change my order below.

Return’s Policy – Faulty

To be eligible for a FULL refund, the returned product must:

  • of been purchased within 24 months of your claim
  • include the returns form we send you, filled out in full
  • use the pre-paid e-Parcel label we send you
  • be packaged in a protective way (padded)
  • be tested by us to check that it violates one or more of the Australian Consumer Guarantees

We will let you know the outcome of the test and if found not faulty will send you back the product. If confirmed faulty, a replacement (if requested and the product is in stock) or a refund will be issued through the original payment method.

Return’s Policy – I ordered the wrong product and I want to exchange a product

To be eligible for an exchange, the returned product must:

  • of been purchased within 14 days of your claim
  • be unopened, unused and the packaging in original, undamaged condition
  • include the returns form we send you, filled out in full
  • be packaged in a protective way (padded)

If the above criteria are met, a replacement (and the product is in stock) will be issued through the original payment method. If the product you choose is not in stock at the time of your claim, we will refund you in full. If one or more of the criteria is not met we may send the product back to you or offer a partial refund.

Please see our privacy policy for more information about how we use your email address.
Please use the order number sent to you by email on confirmation of your order e.g. #12345
The model number looks like e.g. 3S-1234. This is written on the order confirmation we sent you by email.
This sometimes allows us to determine whether a fault may be an issue that can be troubleshot.

Please note: Postage costs will be reimbursed if the product is found to be faulty, to your original payment method. If your product is found to be not faulty (the product DOES meet the Australian Consumer Guarantees), the product will be sent back to you.