F.A.QPages

No, standard delivery is free for all orders from 3sixT Gear.

Depending on your location and order dollar amount, your local government might ask you to pay import fees. For shipping to Australia and New Zealand, there is none.

If your item sustains damage during delivery, please reach out to our support team for assistance here.

Upon completing your purchase, you will receive an email containing information to track your item. If you encounter any difficulties, please do not hesitate to contact our customer support team for assistance here.

Please contact our customer support team with your order number for assistance here.

If you receive a gift card you can use it by redeeming it at checkout.

If your payment goes through you will receive a confirmation message via email.

All 3sixT Products come with a Manufacturer Warranty of 2 years. For detailed terms and conditions, please refer to our Warranty Policy.

If you bought the product from an authorised retailer during this period, kindly bring the defective item along with your proof of purchase to the original place of purchase.

However, if you purchased directly from 3sixT Gear, please submit a request, and we will provide assistance.

Customers are responsible for covering the postage expenses associated with returning the product for an exchange.

In the event that the product requested for exchange is unavailable upon receipt of the return, and it adheres to our Returns Policy, a complete refund will be issued to the original payment method.

Please review the order confirmation or receipt we have provided to verify whether the incorrect product was dispatched to you. Please compare the model/product number (e.g. 3S-1234) on the packaging with the model/product number indicated on your order confirmation.

If there is a discrepancy between the two, it indicates an error from our end, and we will cover the return shipping cost by providing a pre-paid e-Parcel label. However, if both model/product numbers are identical, it implies that there was an ordering mistake from the customer (please refer to the section 'I ordered the wrong product' above).

• If you bought the product from other retailers and it falls within the warranty period, you can receive a replacement directly from them.
• If you purchased the product directly from 3sixT and correctly submitted a replacement request form, our Support Team will review your request within 2 days. However, if the replacement item is currently unavailable with no confirmed restocking date, we may provide a refund as an alternative.

The customer is responsible for bearing the postage costs associated with exchanging a product for a preferred one, for reasons including wanting a different colour or style.

Unless exchanging for another product, returns due to a change of mind are not accepted.

In case you wish to cancel or modify an order that you have recently placed, please get in touch with us via Customer Support within 60 minutes of placing the order.

Please note that we cannot guarantee you of cancelling or modifying the order after this timeframe.

Yes! If your 3sixT product is still under warranty and you have the original receipt, it may be possible to return the product to the place of purchase. If the store has a compatible product in stock, they might be able to immediately replace the faulty product for you.

The items to include when returning a product may vary depending on the product and claim. However, we recommend sending all the original box contents. Additionally, please include the receipt as proof of purchase and a copy of your claim.

Please contact our Support Team and we will let you know if you have a valid registration here.

Your registration number is your Device Serial Number you provided us during registration.

For optimal experience, we suggest filling out the forms using your web browser. Attachments should be in .pdf, .jpg, or .png format. If you are experiencing persisting technical difficulties, our Support Team is available to assist you manually. Please reach out to us here.

Please provide:

• A receipt or proof of purchase, clearly displaying the transaction details, including the retailer's name, purchase date, and product purchased;
• Device Model;
• Device IMEI Number;
• Device IMEI Serial Number; AND
• Photos demonstrating the proper application of our product. This will enable us to verify your device and ensure correct application.

If you have products registered under the Ultimate Program and wish to submit a claim, please click here.

1. Customer completes the claim form accurately.
2. Support Team reviews the claim request within 48 hours.
3. The Support Team approves or denies the claim.
4. If approved, the customer will then have to provide the invoice to the Support Team and get the device repaired.
5. The Support Team verifies the validity of the invoice. If approved, the Support Team initiates the reimbursement process of the invoice amount.
6. The Finance Team initiates the payment processing on our Friday payment approval run, and it may take up to 45 days for the funds to be received in the customer's nominated bank account.

• If you purchased the Ultimate Program product from a different retailer, kindly return the product to the original store of purchase with your proof of purchase.
• If you purchased the Ultimate Program product directly from 3sixT Gear, please reach out to our Support Team here.

It can take up to 45 days from when our Finance Team receives the reimbursement request.

1. Please ensure you register for the Ultimate Program within 14 days of your purchase date here.
2. To request a replacement or make a claim, please complete this form here and our Support Team will gladly assist you.

The repair will vary based on the recommended assessment by the authorised repair agent.

Please visit your nearest authorised Apple or Samsung repair and service centre listed below:

Within Australia:

• Apple - https://support.apple.com/en-au/iphone/repair/screen-replacement/
• Samsung - https://www.samsung.com/au/support/service-centre/

Within New Zealand:

• Apple: https://support.apple.com/en-nz/iphone/repair/screen-replacement
• Samsung: https://www.samsung.com/nz/support/service-centre/

Please contact our Support Team and we will let you know if you have a valid registration here.

For optimal experience, we suggest filling out the forms using your web browser. Attachments should be in .pdf, .jpg, or .png format. If you are experiencing persisting technical difficulties, our Support Team is available to assist you manually. Please reach out to us here.

For Screen Protectors, please provide:

• A receipt or proof of purchase, clearly displaying the transaction details, including the retailer's name, purchase date, and product purchased;
• Device Model; AND
• Photos demonstrating the proper application of our product. This will enable us to verify your device and ensure correct application.

For all other Products, please provide:

• A receipt or proof of purchase, clearly displaying the transaction details, including the retailer's name, purchase date, and product purchased.

Customers must present a valid proof of purchase and it is a legal requirement for businesses to supply a receipt or proof of purchase. However, if the purchaser registered the product with 3sixT, proof of purchase can be validated by 3sixT as an alternative.

Please submit a claim here and our Customer Support Team will verify your details to make sure it complies with our Warranty Policy.

When approved, we will provide you with a replacement or refund depending on the nature of your case.

1. Customer completes the claim form accurately.
2. Support Team reviews the claim request within 48 hours.
3. Support Team approves or denies the claim.
4. If approved, the Support Team will offer a refund or replacement depending on the nature of the issue.
5. If found to be major, the Support Team will initiate the reimbursement process of the invoice amount.
6. The Finance Team initiates the payment processing on our Friday payment approval run, and it may take up to 45 days for the funds to be received in the customer's nominated bank account.

• If you purchased our product from a different retailer, kindly return the product to the original store of purchase with your proof of purchase.
• If you purchased our product directly from 3sixT Gear, please reach out to our Support Team here.

It can take up to 45 days from when our Finance Team receives the reimbursement request.

1. Please ensure you register for the 3+2(5) Year Warranty within 14 days of your purchase date here.
2. To request a replacement or make a claim, please complete this form here and our Support Team will gladly assist you.