(REV 5.0 JUNE 2023)


Provided by

3sixTGear Pty Ltd (ABN: 97 010 721 749) Affiliated with Cellnet Group Ltd (ABN: 97 010 721 749 and ACN: 010 721 749).

3sixTGear - 42/46 Fairchild Street, Heatherton VIC 3202
Cellnet - Tenancy E1/5 Grevillea Place Brisbane Airport QLD 4008


Offer Period, Place & Outlet Coverage

  • Offer shall commence from the customer's Impact Zero® Ultimate Screen Protector, formerly known as 3sixT Gear PrismShield Ultimate, (Ultimate) purchase date stated on a valid invoice submitted.
  • Offer is valid for Australia only and shall be available on purchases of products from approved resellers of 3sixT Gear. Purchases of Ultimate made on Gumtree and other 2nd hand reselling websites are not valid.
  • 3sixT Gear reserves the sole right to reject claims and annul the product at its own discretion.


Product Coverage ('Product Devices')

  • The Offer shall be applicable on Ultimate Screen Protector for:
    • Samsung Galaxy S20, S20 Plus & S20 Ultra
    • Samsung Galaxy S21, S22 Plus & S22 Ultra
    • Samsung Galaxy S23, S23 Plus & S23 Ultra
    • Apple iPhone 7 & 7 Plus
    • Apple iPhone 8 & 8 Plus
    • Apple iPhone X, XR, XS & XS Max
    • Apple iPhone 11, 11 Pro & 11 Pro Max
    • Apple iPhone 12, 12 Pro & 12 Pro Max
    • Apple iPhone 13 mini, 13, 13 Pro & 13 Pro Max
    • Apple iPhone 14, 14 Plus, 14 Pro & 14 Pro Max
    • Apple iPhone 15 range
    • *This list is subject to change as new devices are launched.


Eligibility Criteria

  • By purchasing the Ultimate and registering to the Impact Zero® Ultimate Screen Protector Replacement Program you are automatically agreeing to all terms and conditions laid out by 3sixT Gear in relation to the program (3sixT Gear hold veto on all claims).
  • Customers are required to activate the new Ultimate within the first 14 days of purchase/ownership. Failing to register within the said period (day count) can potentially result in device screen replacement registration being declined (at 3sixT Gear’s sole discretion).
  • Damage to the submitted device chassis or other areas of the device, apart from the screen, that may prevent or hinder the screen replacement from occurring will be returned to the customer at their cost.
  • Devices that are received for screen replacement that are found to be (a) pin-protected and (b) have not been factory reset will be returned to the customer at the customer's cost.
  • 3sixT Gear will reject packages that have not been packed and dispatched as per the packing steps detailed during the claim process. Packages will either be rejected or will be returned to the customer at their cost.
  • Devices that are received and found to have the Ultimate applied on top of a factory-fitted screen protector will be rejected and returned to the customer at their cost.


Offer: Device Screen Replacement / Unlimited Screen Protector Replacement

  • 3sixT Gear will support no more than two (2) device screen replacements claimed within a two (2) year period, which commences from the valid date of purchase of the Impact Zero® product to valid claims.
  • 3sixT Gear will cover a "damaged device screen" due to an Ultimate product failure only.
  • "Damaged device screen" means cracked protective glass on the display, excluding any damage caused by water, or heavy machinery. Any further damages to the phone internally including to the liquid crystal display (LCD) and internal workings are not covered by this warranty.
  • Any damage deemed by the manufacturer warranty as a device fault or defect will not be covered.
  • Pre-existing damage to older devices will need to be declared at registration and will not be covered by the replacement/repair agreement.
  • 3sixT Gear will replace the damaged device screen with the same product (i.e., a non-genuine device screen gets a non-genuine replacement, and a genuine device screen gets a genuine replacement).
  • 3sixT Gear will only replace the Ultimate Screen Protector and the damaged device screen if the registration form has been completed in full.
  • 3sixT Gear will support unlimited screen protector replacements to valid claims (at 3sixT Gear's sole discretion)
  • In the event that an approved repair claim is granted and a subsequent repair is performed, 3sixT Gear shall require a submission of a valid tax invoice from the Customer as evidence of payment for the services rendered by an authorised repair centre.

    • Authorised Repair Centres are officially recognised by Apple or Samsung, and are specifically identified on the manufacturers' official websites as Authorised Service Providers or Repair Centres.
    • 3sixT Gear shall reimburse the customer, for the repair expenses incurred, subject to a maximum amount as specified in the manufacturer's official recommendations for repair costs.


Redemption of Device Screen Replacement / Unlimited Screen Protector Replacement

  • Customers will require their individual registration codes to complete the claim process. This registration number will be in the form of your device’s SERIAL NUMBER and issued to you via the originally registered email address which states it as being ‘conditionally’ approved (pending final approval upon additional documents/proof to support the claim).
  • Customers must initiate and follow the steps to complete their claim via designated ‘Impact Zero® Ultimate Program Claims’ section (Claims Form).
    • Customers can claim for Impact Zero® Ultimate Screen Protector Replacement Program.
  • Identified or suspected fraudulent activity will be reported to local authorities or 3sixT Gear contracted agencies for further investigation and communications between 3sixT Gear and the party associated with the perceived fraudulent claim will subsequently cease immediately.


Registration & Verification of the Documents

  • Product registrations will require the following information:
    • Full Name
    • Physical Address
    • Email Address
    • Mobile Phone Number
    • Device Model Name
    • Device Serial Number
    • Device IMEI Number
    • Date of Purchase
    • Proof of Purchase – to be uploaded as an attachment via the Registration Form.
    • Photo evidence of correct application of the Impact Zero® Ultimate Screen Protector – to be uploaded as an attachment via the Registration Form.
  • All information inputted and submitted will be conditionally approved, pending further investigation by a 3sixT Gear representative vs our database when a claim is finally submitted for review. At this point, your documents will be scrutinised to validate the claim submitted.
  • Customers must provide photographic verification of their device screen to ensure the correct application of Ultimate on a damage-free device screen prior to applying the screen protector. This verification is essential to ensure that the screen protector meets the necessary standards of quality and functionality, enabling its inclusion in the Ultimate Screen Protector Replacement Program.
  • If further information is required, a 3sixT Gear representative will contact customers via email provided to gather outstanding information to close off the claim or registration.
  • In the event any documents or invoice are found to be false/fabricated or the original invoice is lost/printed/torn to the point of unrecognition/understanding, the Customer is obligated to provide a legible version so the claim process can continue. Pending claims awaiting legible versions will remain open until the Customer provides this information.


End of Life ('EOL') Products

  • End of Life (EOL) refers to the discontinuation of any 3sixT Ultimate Screen Protector, Ultimate Bundle, or Impact Zero® Phone Case by 3sixT. 
  • Products are made EOL up to 5 years after the initial device availability. 3sixT reserves the right to determine at its discretion that a product is no longer available, taking into account limited inventory availability.
  • For customers enrolled in the Ultimate Program (Ultimate Screen Protector and/or the Ultimate Bundle) who process a successful claim for products considered EOL, will receive a refund of the original cost of the product and will be unable to process any further repair claims. 


Forfeiture Clause

  • Once fraudulent Customer activity is identified, the Customer will be ‘blacklisted’ and not be eligible for inclusion in current or future 3sixT Gear product offerings.



  • The Customer agrees that 3sixT Gear will collect and store personal data attributed to the registration of the Ultimate and other products/services it offers. The collection and provision of collected information are subject to privacy laws in Australia. 3sixT Gear will comply with its Privacy Statement in dealing with any personal information.
  • 3sixT Gear will hold historic customer data procured in the product registration process for up to two (2) years before responsibly purging it from its databases/systems.
  • The Customer does not have to provide us with any personal information. It is solely at the Customer's discretion whether they purchase 3sixT Gear products, services or receive communications. If the Customer chooses not to provide personal information necessary for the completion of the registration or claim process, we will be unable to provide the service offered and may decline to deal with you altogether.
  • The Customer can request access to procured personal information by contacting our Privacy Officer. We will provide you with access once you have proved your identity. If your request is unusual or onerous, you may be required to pay us a fee before we provide you access to your personal information. If your personal information is incorrect or you wish us to delete it, contact our Privacy Officer ( to update or delete it. Upon this occurring, we will be unable to provide the service originally offered and may decline to deal with you altogether.



  • The Customer unconditionally consents to access or use of contact information (email address and mobile number primarily) of participants (if any, clicked or shared by Customer during registration) by 3sixT Gear or its authorised agency for media coverage, advertisement, or publicity for present and future communications without any further consideration to the participant including promotion of its products.
  • The Customer can cancel and/or unsubscribe their inclusion of 3sixT Gear marketing/promotions at any time via the originally received content. Please look for the unsubscribe links included.
  • The unsubscribe process can take up to two (2) weeks to be actioned.


General Conditions

  • The customer agrees that 3sixT Gear shall not be liable in any way for any personal or business claims, costs, injuries, losses or damages of any kind arising out of or in connection with the product or service offered.
  • 3sixT Gear reserves the right to change, alter and modify the terms and conditions of this product offering at any given point at its sole discretion without giving any reason whatsoever.
  • 3sixT Gear reserves the right to substitute the Ultimate offering with other gift(s) of equivalent value under this product offering at its sole discretion without giving any reasons.
  • 3sixT Gear holds no liability or responsibility for lost inbound or outbound device shipments. 3sixT Gear will make every effort to follow up and investigate lost outbound shipments with couriers.
  • 3sixT Gear will make every effort to process to turn around approved and received device screen replacements within a 14-day period (2 weeks)
    • Additionally, reimbursements to customers for valid and approved claims will be diligently processed within a period of 45 days from the date of the repair invoice provided by the customer, as reasonably practicable.
    • 3sixT Gear shall not be liable for any unforeseen delays caused by disruptions, losses, damages, computer-related malfunctions, or general failures which affect the participation of the customer.
  • Failure by 3sixT Gear to enforce any of its rights at any stage does not constitute a waiver of those rights.
  • 3sixT Gear complies with the Australian Privacy Principles (“APPs”) which regulate how we collect, use, disclose, store, and protect your personal information.
  • In the event of any conflict or inconsistency regarding any instructions, rules and conditions on any advertising or promotional material relating to the product offering, these terms shall prevail over all such other instructions, rules and conditions.
  • Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
  • The benefits given by this warranty are in addition to your other rights and remedies under a law in relation to the goods or services to which this warranty relates.
  • Other than as expressly provided under this warranty and subject to the provisions of the Australian Consumer Law to the full extent permitted by law, 3sixT Gear:
    • Excludes all other conditions, guarantees, rights, remedies, liabilities, representations, warranties and other implied or express terms, conferred by statute, custom or the general law that impose any liability or obligation on 3sixT Gear, including but not limited to any implied warranties of non-infringement, loss of or damage to devices, data, security, performance, that the functions contained in the product will meet your requirements, or that defects in the product will be corrected, or that your use of the product will generate reliable results;
    • Excludes all liability for the loss of, or damage to, devices and data caused by the use of a 3sixT Gear product, or its repair;
    • Excludes any liability it may have to you for loss of income, revenue or profit;
    • Loss or damage to any third-party devices, products, software or services, and any indirect, consequential, special, incidental, or punitive loss or damages (including but not limited to loss of use, data, business interruption or cost or procuring substitute services or products), which arises under any law (including the law of negligence) and relates to your use, or inability to use a 3sixT Gear product, or any related services.
      • This exclusion applies even if 3sixT Gear has been advised of the possibility of such damages and even if any warranty or remedy provided under this manufacturer’s warranty fails of its essential purpose; AND
    • Limits its monetary liability to you, under any law, to the price that you paid for the 3sixT Gear product (as applicable).
  • References above to ‘indirect, consequential, special or incidental losses’ shall mean any losses which
    1. were not reasonably foreseeable by both parties; and/or
    2. were known to you but not to 3sixT Gear; and/or
    3. were reasonably foreseeable by both parties but could have been reasonably prevented by you.



  • Decision of 3sixT Gear in relation to the product offering and matter incidental thereto shall be final and binding on the customer. All disputes shall be governed by the laws of Australia. These Terms shall be governed by exclusive laws of Australia and the courts located in Queensland shall have the exclusive jurisdiction in respect of all the subject matter with relation to the product service offering.