NAME OF THE OFFER

IMPACT ZERO® LIFETIME PRODUCT WARRANTY TERMS AND CONDITIONS
(REV V1.0 OCT 2023)

1.

Provided by

3sixTGear Pty Ltd (ABN: 97 010 721 749) Affiliated with Cellnet Group Ltd (ABN: 97 010 721 749 and ACN: 010 721 749).

3sixTGear - 42/46 Fairchild Street, Heatherton VIC 3202
Cellnet - Tenancy E1/5 Grevillea Place Brisbane Airport QLD 4008

2.

Offer Period, Place & Outlet Coverage

  • Offer shall commence from the customer's Impact Zero® Premium Case, Screen Protector and Bundle ("Products") purchase date stated on a valid invoice submitted (Purchase Date).
  • Offer is valid for Australia and New Zealand only and shall be available on purchases of products from approved 3sixT Gear authorised retailers only. Purchases of the Impact Zero® Premium Case, Screen Protector and Bundle ("Products") made on Gumtree and other 2nd hand re-selling websites are not valid.
  • 3sixT Gear reserves the sole right to reject claims and annul the claim at its own discretion.

3.

Product Coverage ('Product Devices')

  • The Offer shall be applicable for the Impact Zero® Premium Case, Screen Protector and Bundle ("Products") when used in the proper manner on the:
    • Samsung Galaxy S24 Series*
      *This list is subject to change as new devices are launched.

4.

Eligibility Criteria

  • The Offer is only redeemable by customers who are using the Products in a proper manner. We must be able to confirm and verify that there was proper usage when the product was damaged.
  • By purchasing and registering to the Products you are automatically agreeing to all terms and conditions laid out by 3sixT Gear herein in relation to the program (3sixT Gear hold veto on all claims).
  • Customers are required to activate the new Products, within 14 days of the Purchase Date. Failing to register within the said period (day count) can potentially result in Lifetime Warranty calims being declined (at 3sixTGear’s sole discretion).
  • 3sixT Gear will reject packages that have not been packed and dispatched as per the packing steps detailed during the claim process. Packages will either be rejected or will be returned to the customer at their cost.

5.

Offer: Device Screen Replacement / Unlimited Screen Protector Replacement

  • "Lifetime product warranty " or “Lifetime Warranty” means lifetime of the registered device. On average device lifetime is around 3 years. Warranty for the product will be in effect for as long as your device is operational.
  • “Damage” means defects or broken parts of the product due to factory defect or due to impact or a drop but not damage caused by water, heavy machinery, or high impact damage due to a fall over 6 metres.
  • 3sixT Gear will only offer product replacement if the registration form has been completed correctly and in full and it for the original device registered.
  • 3sixT Gear will support Premium replacements to valid and approved claims made under the Impact Zero® Premium Screen Protector Warranty Terms and Conditions found (at 3sixT Gear's sole discretion).

6.

Redemption of Device Screen Replacement / Unlimited Screen Protector Replacement

  • Customers must initiate and follow the steps to complete their claim via 3sixTgear.com designated '3sixT Product Warranty Claims' section (Claims Form).
    • Customers can claim for Impact Zero® Premium Screen Protector, Case or Bundle Replacement.
  • Identified or suspected fraudulent activity will be reported to local authorities or 3sixT Gear contracted agencies for further investigation & communications between 3sixT Gear and the party associated with the perceived fraudulent claim will subsequently cease immediately.

7.

Registration & Verification of the Documents

  • Product registrations will require the following information:
    • Full Name
    • Physical Address
    • Email Address
    • Mobile Phone Number
    • Product Name or SKU
    • Date of Purchase
    • Proof of Purchase – to be uploaded as an attachment via the Registration and Claims Form.
  • All information inputted and submitted will be conditionally approved, pending further investigation by a 3sixT Gear representative vs our database when a claim is finally submitted for review. At this point, your documents will be scrutinised to validate the claim submitted.
  • If further information is required, a 3sixT Gear representative will contact customers via email provided to gather outstanding information to close off the claim or registration.
  • In the event that any documents/invoices are found to be false/fabricated, or the original invoice is lost/printed/torn to the point of unrecognition/understanding, the Customer is obligated to provide a legible version so the claim process can continue. Pending claims awaiting legible versions will remain open until the Customer provides this information.

8.

End of Life ('EOL') Products

  • End of Life (EOL) refers to the discontinuation of any 3sixT Premium Screen Protector, Premium Bundle, or Impact Zero® Phone Case by 3sixT. 
  • Products are made EOL up to 5 years after the initial device availability. 3sixT reserves the right to determine at its discretion that a product is no longer available, taking into account limited inventory availability.
  • For customers registered with Impact Zero’s Premium Products (Premium Screen Protector, Case and/or the Premium Bundle) who process a successful claim for products considered EOL, will receive a refund of the original cost of the product. 

9.

Forfeiture Clause

  • Once fraudulent Customer activity is identified, the Customer will be 'blacklisted' and not be eligible for inclusion in current or future 3sixT product offerings.

10.

Privacy/Data

  • The Customer agrees that 3sixT Gear will collect and store personal data attributed to the registration of the Premium Bundle, or the Impact Zero® Case when used in conjunction with the Premium Screen Protector, and other products/services it offers. The collection and provision of collected information are subject to privacy laws in Australia. 3sixT Gear will comply with its Privacy Statement in dealing with any personal information.
  • 3sixT Gear will hold historic customer data procured in the product registration process for up to two (2) years before responsibly purging it from its databases/systems.
  • The Customer does not have to provide us with any personal information. It is solely at the Customer's discretion whether they purchase 3sixT Gear products, services or receive communications. If the Customer chooses not to provide personal information necessary for the completion of the registration or claim process, we will be unable to provide the service offered and may decline to deal with you altogether.
  • The Customer can request access to procured personal information by contacting our Privacy Officer. We will provide you with access once you have proved your identity. If your request is unusual or onerous, you may be required to pay us a fee before we provide you access to your personal information. If your personal information is incorrect or you wish us to delete it, contact our Privacy Officer (privacy@cellnet.com.au) to update or delete it. Upon this occurring, we will be unable to provide the service originally offered and may decline to deal with you altogether.

11.

Publicity

  • The Customer unconditionally consents to access/use of contact information (email address and mobile number primarily) of participants (if any, clicked or shared by Customer during registration) by 3sixT Gear or its authorised agency for media coverage, advertisement or publicity for present and future communications without any further consideration to the participant including promotion of its products.
  • The Customer can cancel and or unsubscribe their inclusion of 3sixT Gear marketing/promotions at any time via the originally received content. Please look for the unsubscribe links included.
  • The unsubscribe process can take up to two (2) weeks to be actioned.

12.

General Conditions

  • The customer agrees that 3sixT Gear shall not be liable in any way for any personal or business claims, costs, injuries, losses or damages of any kind arising out of or in connection with the product or service offered.
  • 3sixT Gear reserves the right to change, alter and modify the Terms and Conditions of this product offering at any given point at its sole 3sixT Gear without giving any reason whatsoever.
  • 3sixT Gear reserves the right to substitute the Premium Bundle, or the Impact Zero® case, or Screen Protector when used in conjunction with the Premium Screen Protector, offering with other gift(s) of equivalent value under this product offering at its sole discretion without giving any reasons.
  • 3sixT Gear holds no liability or responsibility for lost inbound or outbound device shipments. 3sixT Gear will make every effort to follow up and investigate lost outbound shipments with couriers.
  • 3sixT Gear will make every effort to process to turn around approved and received device screen replacements within a 14-day period (2 weeks).
    • Additionally, reimbursements to customers for valid and approved claims will be diligently processed within a period of 45 days from the date of the repair invoice provided by the customer, as reasonably practicable.
    • 3sixT shall not be liable for any unforeseen delays caused by disruptions, losses, damages, computer-related malfunctions, or general failures which affect the participation of the customer.
  • Failure by 3sixT Gear to enforce any of its rights at any stage does not constitute a waiver of those rights.
  • 3sixT Gear complies with the Australian Privacy Principles (“APPs”) which regulate how we collect, use, disclose, store and protect your personal information.
  • In the event of any conflict or inconsistency regarding any instructions, rules and conditions on any advertising or promotional material relating to the product offering, these terms shall prevail over all such other instructions, rules and conditions.
  • Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If permitted by law, our liability for a breach of such guarantee is limited to (at our option), in the case of goods:
    • the replacement of the goods or the supply of equivalent goods;
    • the repair of the goods;
    • the payment of the cost of replacing the goods or of acquiring equivalent goods; OR
    • the payment of the cost of having the goods repaired, and, in the case of services:
      • the supplying of the services again; OR
      • the payment of the cost of having the services supplied again.
  • The benefits given by this warranty are in addition to your other rights and remedies under a law in relation to the goods or services to which this warranty relates.
  • Other than as expressly provided under this warranty and subject to the provisions of the Australian Consumer Law to the full extent permitted by law, 3sixT Gear:
    • excludes all other conditions, guarantees, rights, remedies, liabilities, representations, warranties and other implied or express terms, conferred by statute, custom or the general law that impose any liability or obligation on 3sixT Gear, including but not limited to any implied warranties of non-infringement, loss of or damage to devices, data, security, performance, that the functions contained in the product will meet your requirements, or that defects in the product will be corrected, or that your use of the product will generate reliable results; excludes all liability for the loss of, or damage to, devices and data caused by use of a 3sixT Gear product, or its repair;
    • excludes any liability it may have to you for:
      • loss of income, revenue or profit;
      • loss or damage to any third-party devices, products, software or services, AND
      • any indirect, consequential, special, incidental or punitive loss or damages (including but not limited to loss of use, data, business interruption or cost or procuring substitute services or products), which arises under any law (including the law of negligence) and relates to your use, or inability to use a 3sixT Gear product, or any related services.
    • This exclusion applies even if 3sixT Gear has been advised of the possibility of such damages and even if any warranty or remedy provided under this manufacturer’s warranty fails of its essential purpose; and limits its monetary liability to you, under any law, to the price that you paid for the 3sixT Gear product (as applicable).
  • References above to ‘indirect, consequential, special or incidental losses’ shall mean any losses which
    1. were not reasonably foreseeable by both parties; and/or
    2. were known to you but not to 3sixT; and/or
    3. were reasonably foreseeable by both parties but could have been reasonably prevented by you.

13.

Jurisdiction

  • Decision of 3sixT Gear in relation to the product offering and matter incidental thereto shall be final and binding on the customer. All disputes shall be governed by the laws of Queensland, Australia. These Terms shall be governed by exclusive laws of Queensland, Australia and the courts located in Queensland shall have the exclusive jurisdiction in respect of all the subject matter with relation to the product service offering.