Delivery Regions & Times

We provide free shipping to all locations within Australia. Please note that we do not offer an express delivery option, so the estimated delivery times listed below represent the fastest available shipping times and do not include processing time.

Delivery Region Estimated Delivery Time

  • 1-3 Business Days: Brisbane Metro, Brisbane Regional, Melbourne Metro, Sydney Metro, Canberra Metro, Adelaide Metro
  • 2-5 Business Days: Queensland Regional, New South Wales Regional, South Australia Regional, Tasmania (excluding remote locations), Perth Metro, Darwin, Alice Springs
  • 3-7 Business Days: Western Australia Regional, Northern Territory Regional, Tasmania Remote

Delivery & Shipping FAQs

What happens after I place an order?

Upon completion of your order, you will receive an email notification. Orders will be processed and shipped in the order they are received within 1 to 3 business days. If any items in your order are currently out of stock, we will promptly notify you via email and provide a refund for those items.

Once your order has been dispatched, you will receive an email containing tracking information for your shipment.

Where is my order?

To obtain the latest information on the status of your order, you can log in to your account and navigate to the 'My Orders' section for up-to-date status updates or click here.

After completing your online purchase, you will receive an email confirmation containing details of your order and delivery. This email will also include a link to track the status of your delivery at any time. If you have not yet received an email notification, please rest assured that our team is still working diligently to fulfill your order.

Please note that tracking information may not be immediately available on the courier's website. Kindly check back later in the evening after you have received the tracking details from us.

What happens if there is an issue with my delivery?

Although we make every effort to deliver your ordered goods within the specified timeframes, we cannot guarantee delivery times, particularly during public holiday periods.

Order processing and dispatch may also be delayed if payment or address information requires verification or correction prior to shipment. Furthermore, we shall not be held liable for any loss or damage incurred by any person due to delays caused by our carrier, which are beyond our control, or by any unforeseeable event, including but not limited to delays caused by an incorrect delivery address, industrial action, or weather-related events.

If you have already contacted the courier and they have advised you to get in touch with us, please reach out to us here.

Do you ship to other countries other than Australia?

No, we only ship to addresses located in Australia and New Zealand.

I’ve ordered multiple products (including a Powerbank) and only received one of the items.

Products that contain batteries are considered restricted items that require separate packaging and shipping. As a result, we ship such products separately. However, we aim to ensure that they are delivered to you within one business day of each other.