The information below only applies to products purchased in Germany, France, Ireland, Italy, Luxembourg, Austria, Switzerland, or the United Kingdom only. For all other countries, please see visit here.

3sixt Warranty Policy For Residents In Europe

This warranty is managed by Wentronic GmbH. Wentronic GmbH offer the manufacturer’s warranty in addition to the legal guarantee of our 3sixT products for flawless quality and function under the following conditions:

Warranty Period & Exertion

The warranty period shall apply from the date of your purchase of a product as follows:

  • To make a warranty claim, we recommend using one of the contact methods provided below. Our staff will assist you with your issue and collaborate with you on any necessary next steps.
  • Please retain your bill/invoice as evidence of purchase and, if feasible, use the original packaging to avoid any damage during transportation.

Warranty Fulfilment

The type of warranty fulfilment is at our sole discretion by repair or free replacement supply of the affected product (if unavailable, for example, due to product change, we will provide an equal or similar-looking replacement as possible).

Defects and damages resulting from misuse, wear parts and consumables are excluded from the warranty. Improper use includes in particular:

  • Use other than stated under the provisions of the user manual (If no user manual is present, any improper or unusual use is considered as improper);
  • Non-observance of the safety instructions in user manual or on the packaging;
  • Damages caused by water or dropping;
  • Technical interventions, done by yourself or a third party, such as disassembly, modification or amendment.

Damage that is not caused to the product itself, is also not covered under the warranty. So claims, in particular, due to the neglect of duties, misuse on manipulations and claims for reimbursement of expenses are excluded against us or our agents under the warranty; This also applies to claims for compensation of consequential damages.

Further claims do not arise under this warranty. The restrictions, mentioned above, do not apply to statutory rights of the consumer of a purchase of consumer goods or claims of damages resulting from injury to life, body or health, intentionally or by gross negligence, or under the Product Liability Act (ProdHaftG Germany). The warranty is void for improper use of the product. The warranty does not extend the guarantee period or initiate a new guarantee.

Expiration of Warranty

Once the warranty period has elapsed, you still have the option of reaching out to our service hotline. Please note that any repairs required after the warranty has expired will incur service charges.

No Exclusion of Implied Guarantee Rights

The statutory guarantee rights are not affected by this warranty but are available fully unchanged to the buyer in addition.

Customer Service Data

In case of warranty, please contact our customer service team. An accurate fault description helps our technicians in their work and can shorten the repair time:

  • Hotline: +49 (0531) 210 58-0 (0.14€ per minute within Germany. Max 0.42€ per minute from mobiles)
  • Email:
  • Web:
  • Address: Pillmannstraße 12 in 38112 Braunschweig Germany