MOBILE & TABLET DEVICE ACCESSORIES

Warranty Policy

For products purchased through out retail partners

Please read the below carefully. ALL warranty issues, returns and refunds must be raised with the store of purchase, if purchased in a retail outlet.

Your rights under Australian Consumer Law dictate that the retailer you bought our product from MUST offer you a replacement or refund. It is against the law for a retailer to refuse you a refund or replacement and send you to us.

In the event of you not being able engage the retailer (e.g because they no longer operate) about a warranty issue, you may then contact us. Please refer to the documentation regarding Consumer Guarantees at ACCC (Australia) and CPNZ (New Zealand).

FOR PRODUCTS PURCHASED ON 3SIXTgear.com, PLEASE SEE BELOW.

For products purchased through 3SIXTgear.com

If you have any warranty issues, please raise a warranty enquiry support ticket through the support area. We will then assess your claim and advise you of the steps necessary to solve your issue. This action is only applicable to products purchased on 3SIXTgear.com. PLEASE SEE ABOVE FOR PRODUCTS PURCHASED AT OUR RETAIL PARTNERS.

2 YEAR WARRANTY

APPLIES TO ALL PRODUCTS MARKED WITH 3SIXT’S 2 YEAR WARRANTY

3SIXT will replace the faulty product at no cost to the consumer. The warranty does not extend to any consequential damages or costs that may be incurred and is valid for 2 years from date of purchase. The consumer must return the faulty product to the retail store it was purchased from together with proof of purchase. The warranty is provided by:

Cellnet Group Limited (in Australia):
59-61 Qantas Drive, Eagle Farm, QLD 4009

Cellnet Limited (in New Zealand):
10a Orbit Drive, Rosedale, Auckland 0632

The benefits to the consumer under this warranty are in addition to other rights and remedies of the consumer under Australian and New Zealand laws in relation to the goods to which the warranty relates.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

12 MONTH WARRANTY

APPLIES TO ALL PRODUCTS MARKED WITH 3SIXT’S 12 MONTH WARRANTY

3SIXT will replace the faulty product at no cost to the consumer. The warranty does not extend to any consequential damages or costs that may be incurred and is valid for 12 months from date of purchase. The consumer must return the faulty product to the retail store it was purchased from together with proof of purchase. The warranty is provided by:

Cellnet Group Limited (in Australia):
59-61 Qantas Drive, Eagle Farm, QLD 4009

Cellnet Limited (in New Zealand):
10a Orbit Drive, Rosedale, Auckland 0632

The benefits to the consumer under this warranty are in addition to other rights and remedies of the consumer under Australian and New Zealand laws in relation to the goods to which the warranty relates.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

CHRISTMAS/NEW YEAR DELIVERY SCHEDULE :
Please note, all orders received from midday 22 December 2017 will not be processed until after 9.00am 2 January 2018. Delivery times from processing day still apply (excluding Public Holidays).